Careers + Internships

Title: Computer Systems Engineer – Level 2

Location: Chattanooga, TN

Department: Services

• Salary
• Full-time / exempt
• Report to: Manger of Engineering

Position Purpose

The Computer Systems Engineer Level 2 will:

1. Work with internal and external resources to achieve sales and customer service goals.
2. Provide pre-sales engineering and sales support to the Account Executives.
3. Provide day-to-day technical support with the engineering team.
4. Maintain and support the integrity of the operating system environment and various computer systems.
5. Administer, install and troubleshoot a variety of operating systems. Perform systems maintenance tasks, such as system back-up, recovery and file maintenance. Schedule, install, and test system software upgrades.
6. Perform updates to system related installation documentation. Perform end-user support.
7. Configure Microsoft software and resolves technical problems. Monitor and maintains software licensing and maintenance agreements
8. Gain exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.
9. Promote “satisfaction engineering” through commitment to first class service delivery.
10. Set up and configure computers and peripheral equipment such as printers, scanners, etc
11. Perform audits and tests on computer systems, networks and hardware to ensure proper functionality.
12. Proactively oversee the activities involved in quality resolution of complex technical issues, responding with an appropriate sense of urgency to problems.
13. Maintain computer network, system and hardware documentation for colleagues to reference
14. The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties as required
15. Attend trade shows, marketing functions / events, technical training, and other programs as assigned.
16. Utilize assigned company technology effectively and appropriately as a work tool.
17. Ability to travel primarily within assigned geography (< 30%).

Preferred Qualifications

1. Certificate or associate degree in a relevant field is an asset
2. 5 years’ experience in a technical support or customer service role are desired
3. Familiarity and understanding of the functions of basic computer hardware and software
4. Familiarity and understanding of the functions of server virtualization
5. Must have sound analytical thinking skills and attention to detail
6. Extremely high moral and ethical values and standards.
7. Demonstrated pattern of business success in a “engineering excellence” and service delivery
8. Experience in consultative pre-sales engineering solutions; preferably within an information technology framework.
9. Experience in communication with people with different levels of technical proficiency.
10. Experience in the development and promotion of a service excellence corporate environment.
11. Demonstrated ability to overcome obstacles in order to meet objectives.
12. Solid networking, time management, negotiation, problem solving skills.
13. Strong verbal, written and interpersonal communication abilities.
14. Desire and willingness to learn new technologies and utilize it to maximize performance and effectiveness.

Keys to Success

The successful Computer Systems Engineer Level 2 will be extremely motivated, able to work both independently and as part of a professional team and be very customer focused. Focusing on the client to support both sales activities and quality of service will include:

1. Supporting Account Executives (AEs) on sales calls and meetings to provide enhanced descriptions of our services and the value proposition of InfoSystems.
2. Influencing the customer’s view and impression of InfoSystems so they will want to do business with us.
3. Creating a positive experience for the customer and working with them to ensure a long term and mutually rewarding relationship with InfoSystems.
4. Fostering loyalty from customers by consistently promoting a customer service culture.
5. Working with a solid technical acumen to support the engineering team.
6. Being considered the subject matter expert in one technical discipline while continuing to learn other skills in different technical areas.

Performance Measurements 

1. Effective working relations and coordination within the engineering team, other department personnel, and external resources.
2. Positive reviews and feedback from customers, partners, and peers regarding performance, behavior, and attitude.
3. Pattern of professional growth and development.

To apply for this position, contact Human Resources at HR@infosystemsinc.com

Applications are to be received before October 15, 2023. Candidates who closely, but not fully, fit the profile are encouraged to apply as well before this date. Training and additional education may be part of the subsequent hiring and onboarding procedure.

POSITION DESCRIPTION

• DEPARTMENT: Services
• POSITION TITLE: IT Engineer Level 2
• Salary or Hourly: Salary
• Position: Full-time
• Position type: Exempt
• Report to: Manger of Engineering

POSITION PURPOSE

The IT Engineer Level 2 will:

1. Work with internal and external resources to achieve sales and customer service goals.
2. Provide pre-sales engineering and sales support to the Account Executives.
3. Maintain and support the integrity of the operating system environment and various computer systems.
4. Responsible for ensuring the stability, security, upgrading, and optimal performance of an organization’s network, cloud infrastructure, and Windows server systems.
5. Manage and configure standard networking devices and routers. Monitor network performance and implement necessary optimizations. Implement and maintain network security measures, including firewalls and access controls.
6. Administer, install, and troubleshoot a variety of operating systems. Perform systems maintenance tasks, such as system back-up, recovery and file maintenance. Schedule, install, and test system software upgrades.
7. Perform updates to system related installation documentation. Perform end-user support and service escalation assistance.
8. Administer and optimize cloud services such as AWS, Azure, or Google Cloud. Deploy, configure, and manage virtual machines, containers, and serverless resources in the cloud. Ensure cloud resource scalability, cost-efficiency, and security. Monitor cloud infrastructure for performance and availability.
9. Gain exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.
10. Promote “satisfaction engineering” through commitment to first class service delivery.
11. Set up and configure computers and peripheral equipment such as printers, scanners, etc
12. Perform audits and tests on computer systems, networks and hardware to ensure proper functionality.
13. Proactively oversee the activities involved in quality resolution of complex technical issues, responding with an appropriate sense of urgency to problems.
14. The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties as required.
15. Attend trade shows, marketing functions / events, technical training, and other programs as assigned.
16. Utilize assigned company technology effectively and appropriately as a work tool.
17. Ability to travel primarily within assigned geography (< 30%).

PREFERRED QUALIFICATIONS

1. Certificate or associate degree in a relevant field is an asset
2. 5+ years’ experience in a technical support or customer service role are desired
3. Familiarity and understanding of the functions of basic computer hardware and software
4. Familiarity and understanding of the functions of server virtualization
5. Must have sound analytical thinking skills and attention to detail

1. Extremely high moral and ethical values and standards.
2. Demonstrated pattern of business success in a “engineering excellence” and service delivery
3. Experience in consultative pre-sales engineering solutions; preferably within an information technology framework.
4. Experience in communication with people with different levels of technical proficiency.
5. Experience in the development and promotion of a service excellence corporate environment. 
6. Demonstrated ability to overcome obstacles in order to meet objectives.
7. Solid networking, time management, negotiation, problem solving skills.
8. Strong verbal, written and interpersonal communication abilities.
9. Desire and willingness to learn new technologies and utilize it to maximize performance and effectiveness.  
10. Scripting and/or automation skills
11. Relevant certifications are a plus: CompTIA Network+, CCNA, AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, and Microsoft Certified: Windows Server

KEYS TO SUCCESS

The successful IT Engineer Level 2 will be extremely motivated, able to work both independently and as part of a professional team and be very customer focused. Focusing on the client to support both sales activities and quality of service will include:

1. Supporting Account Executives (AEs) on sales calls and meetings to provide enhanced descriptions of our services and the value proposition of InfoSystems.
2. Influencing the customer’s view and impression of InfoSystems so they will want to do business with us.
3. Creating a positive experience for the customer and working with them to ensure a long term and mutually rewarding relationship with InfoSystems.
4. Fostering loyalty from customers by consistently promoting a customer service culture.
5. Working with a solid technical acumen to support the engineering team.
6. Being considered the subject matter expert in one technical discipline while continuing to learn other skills in different technical areas.

PERFORMANCE MEASUREMENTS 

1. Effective working relations and coordination within the engineering team, other department personnel, and external resources.
2. Positive reviews and feedback from customers, partners, and peers regarding performance, behavior, and attitude.
3. Pattern of professional growth and development.

Become a Part of Our Growing Team

Come join the team you always wanted to be on. InfoSystems, Inc. is looking for a CSOC Specialist.

Primary Duties/Responsibilities:

The Technical Support Engineer Level 1 will:

• Provide Tier 1 support to end users and customers

• Provide troubleshooting and technical support via phone, web-based tools and email.

• Advise customers regarding the product’s proper use and address specific user issues.

• During problem escalations, work with customers and Tier 2 support. Candidate will assist the customer base during installations.

• Document and maintain records in call tracking system of all information pertaining to customer problems or requests.

• Effectively use resources for problem resolution.

• Escalate open incidents in a timely manner.

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The work environment characteristics described here are representative of those that a team member encounters while performing the essential functions of this job.

The candidate will express proficiency in:

• System Performance Monitoring

• Hardware Configuration and Installation

• Printer/Scanner Troubleshooting and Setup

• Software installation

• Daily Activity/Customer Logs

• Superior Verbal and Written Communication

• Ability to Organize and Manage Time

• Documentation

• User Training

• Prior work experience in the IT field is a plus, but not required.

 Job duties include:

• Answering and supporting the end user/customer when they call

• Working on projects with other system/network engineers

• Following up with tickets to ensure resolution for end user’s issues

• Documenting all interactions with end users

• Documenting processes and customer systems

• Finding and suggesting solutions for company’s IT needs

• Bringing new customers onboard and analyzing their environment

• Finding and implementing the right hardware/software for companies

• Keeping daily task organized and scheduled out

• Finishing task/projects on time

• Being able to help out where needed with team members and the company

• Following company’s policies and procedures

• Going onsite to resolve customer issues on an as needed basis

• Working with the sales team and meeting potential clients when needed

• Researching best practices to implement for companies

• Researching best hardware/software to use internally/externally

• Building your knowledge in the IT field

• Growing your soft skills for improved customer/team experience

Disclaimer: The employer may need to adjust tasks and duties as necessary based on the needs of the company and may change without notice.

Reporting Relationship

• You will be reporting to the Customer Support Operations Center Manager who is responsible for the service and delivery of solutions to our customers.

Job Classification:

• Exempt

• Pay rate at an Entry level pay grade based on level of experience

• Full-Time

Physical Requirements

• This job will require a significant amount of sitting, standing, looking at a computer for several hours a day at a standard desk

• Lifting heavy boxes, equipment, etc.

• The Dress code is Business Casual, no hats, proper business hair style, and appropriately groomed and well-kept facial hair of an appropriate and reasonable length (not to exceed 4 inches)

Location

• Main office in Chattanooga, Tennessee, Hybrid work role.

• Travel Requirements: Local travel to customer sites as needed.

Title: PM Cybersecurity Analyst

Location: Remote, United States Travel: Up to 10%

InfoSystems Cyber clients trust our product recommendations and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our cybersecurity solutions help clients achieve their business goals.

Job Description
The role of Cybersecurity Analyst will report directly to the Vice President, Cyber Threat

The Cybersecurity Analyst is responsible for representing and executing the delivery of InfoSystems Cyber’s security service solutions. The CyberSecurity Analyst is a trusted technical advisor that works closely with the client to provide proactive support assistance to reduce or prevent security issues from occurring on the client network. The Cybersecurity Analyst will administer and maintain security measures focused on application, web, and infrastructure security for the client. This role is responsible for working with key client contacts at multiple levels of the organization to identify and align business and IT Security objectives.

Primary Duties and Responsibilities:
The Cybersecurity Analyst will assist in the following activities daily:

• Manage and work with the client’s team to monitor, detect, and respond to cyber threats, as well as to validate, assess, and mature the process in support of the client organization
• Analyze cyber alerts in-depth and take a lead in working with various client delivery teams to resolve cyber incidents
  Support Forensic first responder capabilities and provide support with incident response capabilities
• Escalate and bring attention to the VP of Cyber Security and client leads about vulnerable areas and
  solutions to secure any open gaps or deficient processes better
  Analyze firewall, network, and SIEM rules to provide recommendations for security improvements
• Review malware alerts daily and communicates to respective parties to contain and eradicate threats
• Work with client’s engineering team to ensure endpoint security agent coverage on all the systems
• Work on emerging technology projects to help improve client’s security posture
• Assist in the automation of cybersecurity processes
  Monitor and respond to cyber threats in non-standard environments (Cloud and IOT/OT)
• Familiarize with client’s business and ensure cyber tools and incident response activities do not negatively impact business functions
• Working with Key Customers – night shift

Qualifications:

• Previous experience in an IT Helpdesk, IT Support, SOC or related role is essential with the ability to handle and prioritize tickets and issues
• Associate degree in computer science, Computer Networks, Information Security, or other related technical discipline would be highly desirable
• SSCP Certification
• Good knowledge and understanding of networking principles and a variety of operating systems
• Good understanding of virtualization
• Strong analytical and problem-solving skills
• Experience using SIEM technologies (such as Elastic, Splunk, and LogRhythm), firewalls, and IDS/IPS technologies would be desirable
• Experience using Cyber Technologies (such as Tripwire, Microsoft 365 Defender Platform, and other MDR technologies)
• Knowledge of cloud space (AWS, Azure, etc.)
• Ability to remain calm under pressure and meet deadlines
• Strong organizational skills with a high attention to detail
• Ability to prioritize and handle multiple tasks at any given time
• Pro-active and enthusiastic with a can-do attitude
• Excellent verbal and written English communication skills, with the ability to influence and negotiate
• Passionate about security and networks
• Ability to work on own initiative as well as being a team player

InfoSystems, Inc., is an Equal Opportunity Employer. We do not discriminate based upon based on race, religion, gender, national origin, sexual orientation, familial status, age, handicap, marital status, etc.